Echo Mobile is a robust, scalable Web-based platform for SMS that any organization can access to communicate, collect, and respond.
Developed in 2010, organizations have used Echo Mobile to send over 500,000 SMS to extend their reach and give voice to markets and communities across Kenya.
Easily design surveys for market or social research. Send instantly or schedule as auto-responses or in recurring intervals.
Set up structured listeners to receive comments or questions 24/7 at no charge to the customer
Create a paperless reporting system for sales agents or community workers and monitor field activity in real-time.
Allow customers to register products for free by SMS and create a database of detailed client profiles.
Extend your relationships with clients, and promote your product or message, and stay in touch with staff, clients, and communities.
Send coupons for discounted products or services to redeem on-site. A mobile application allows stores to validate and check-off used coupons.
Rachel brings 15 years of experience in technology and management within both commercial and non-profit organizations, beginning at Adobe Systems and Microsoft. In Africa, Rachel has managed several initiatives and partnerships in a consultant role at the Treatment Action Campaign, Kiva, and Juhudi Kilimo, where she co-founded Echo Mobile.
Jeremy is a graduate of Stanford University with degrees in Mechanical Engineering and Political Science. Jeremy is an experienced product designer with a background in quantitative market research and statistical analysis. In addition to Echo, Jeremy is the founder of NikoHapa and FlashCast.
Simon is an experienced software developer and systems auditor with technical experience in applications analysis, design, and development for dynamic business environments. He holds a First class honours degree in Computer Science from the University of Nairobi. He has designed and implemented numerous web and mobile applications to solve unique business problems
Joy is passionate about ICT for development and has experience in software development, testing, end-user support and training, product management, research, and technical documentation. She is a Computer Science graduate who previously worked at Ushahidi, FrontlineSMS, and Access Afya. She also co- founded m-chanjo, a mobile health initiative
These are some of the ways organisations have used the Echo Mobile platform
M-KOPA is using Echo Mobile as part of its overall marketing and customer care processes. They run a radio campaign to market their product and interested clients are asked to send a keyword “KOPA” to their short code for more information. Each client receives an auto-response SMS stating that the customer care representatives will get back to them. M-KOPA customer care monitor incoming messages in their Echo Inbox, call the clients back, archive messages, and make notes in the client’s profile.
Echo has worked closely with the Kenya Secondary School Heads Association (KEPSHA) and Kenya Primary School Heads Association (KSSHA) to build a national registry of schools across the country. Surveys were then sent to collect performance, demographic, and emergency readiness information in real time and provide an SMS reporting tool for schools to send messages free anytime. Advanced analytic tools further enable KEPSHA and KSSHA to report incoming data in a visual, mapped narrative.
Juhudi Kilimo is a microfinance institution working with smallholder farmers across Kenya. As a social business, they are constantly monitoring their impact but communication with clients in rural areas can be challenging. We originally developed Echo to serve Juhudi’s clients by providing a forum for client feedback and surveying. Juhudi has used Grameen’s Progress of Poverty Index (PPI), client satisfaction surveys, agricultural production surveys, and other tools to measure how their loans are changing lives.
Email us at info@echomobile.org to set up an account
Or reach us on support@echomobile.org for your support questions
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